Frequently Asked Questions

What is your return policy?2020-07-31T04:08:38+05:30

Due to the nature of these products, returns are not accepted for any used products. Full-size unused items may be returned if posted within 7 business days of receipt. Must be in original condition and original packaging. No exchanges will be made for any other reason.
Returns MUST be posted with delivery confirmation. Not responsible for missing items without a delivery confirmation or improperly packaged fragile items.

Is VAT (Value Added Tax) & GST (Goods & Services Tax) included?2020-07-31T04:09:03+05:30

Yes, all taxes are included in all products.

How do I make changes to my order?2020-07-31T04:05:12+05:30

if your order hasn’t shipped yet then only you can make changes to your order.

Can I order a product that is “Out of Stock”?2020-07-31T04:04:23+05:30

Yes, you can order it. You can get its delivery after 10 days.

Can I leave items in my cart for future purchase?2020-07-31T04:02:54+05:30

Yes, you can leave items in your cart for future purchase.

How soon will I receive my shipment?2020-07-31T04:01:31+05:30

All orders are shipped via DTDC services. Shipped within 3 business days of cleared payment (unless there is a special circumstance) This means your items should arrive within a week.

How do I place an order?2020-07-31T03:59:30+05:30

You can order products through our website 24 hours a day or by visiting our Facebook and Instagram links. We also accept phone orders during normal business hours. Feel free to call or e-mail(orrishera@gmail.com) with any questions or special requests!

What if my soap has imperfections?2020-07-31T03:57:48+05:30

Handcrafted soap is processed and cut by hand; thus no two bars will exactly alike. Temperature can make the colour appear slightly different from batch to batch, while the design may also vary. It does not affect the quality of the soap in the least! You may also witness “white snow-like substance” which is a harmless powder-like substance that forms when new soap meets air or has a rapid drop in temperature. This will completely disappear during the soap’s first use.

What is the difference between essential oil and fragrance oil?2020-07-31T03:56:52+05:30

Essential oils are purely extracted from their source and have therapeutic effects. Fragrance oils are synthetically created for the purpose of scent, but are safe for use on skin.

What if I have allergies?2020-07-31T03:56:12+05:30

If you have any allergies, please read our ingredient list thoroughly. Some products DO feature ingredients such as milk, almond, or essential oils. If you have any uncertainty, please feel free to contact us for clarification. If you experience any irritation, discontinue use right away!

Why handmade soaps are better than store bought?2020-07-31T03:49:20+05:30

Store bought soaps contain detergents and are technically not classified as soap at all! True soap is simply an emulsification of essential oils and plant extracts.

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