PRICING POLICY

The product prices listed are current and updated. However, these are subject to change without advance notice.
All prices on this website are processed in Indian Rupees and the prices are inclusive of all taxes.
All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.
Our products are liable for GST in India.
All international shipping orders may attract local duties applicable in that country and the customer will have to pay locally, accordingly.

PAYMENT SECURITY

All transactions at Orrish Era Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Orrish Era Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

WHAT IS A CVV/CVC?

The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4-digit code embossed or imprinted on the reverse side of your credit card, in the signature area.

OUT OF STOCK ITEMS

We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 5 business days to discuss how you would like the order to be handled. Orrish Era Online does not back order, that is, we do not accept orders which we cannot fulfill immediately.

CANCELLATION POLICY

In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.
If you wish to cancel your order, you can do so by sending us an email on  orrishera@gmail.com. You can also call our Customer Care on +91-9815188789 (Timings: 9:30 am – 5 pm IST), within 24 hours of placing the order.

SHIPPING POLICY

Purchases are shipped from our warehouse in Hoshiarpur, Punjab by courier. Until further notice, all dispatches and deliveries will be delayed due to interruption in logistics functioning caused by COVID-19. Unfortunately we cannot commit to dispatch or delivery timelines during this time and request you to bear with us. Please refer to our COVID Safety Measures Policy for more details.
Due to COVID-19 safety protocols while we are currently accepting online orders to ship within India and worldwide, due to changing nature of the situation, we reserve the right to pause deliveries to any country at any time if so warranted.

ORDER DELIVERIES WILL BE MADE BETWEEN

• 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
• Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative i.e. a family member, colleague, neighbor etc. However, the brand takes no responsibility for goods signed by an alternative person.
• Orrish Era is not responsible for damage after delivery.
• For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
• Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of order and consumers will know about this before making payments.
Returns & Refund Policy
Due to the ongoing COVID-19 pandemic, we will not be able to accept product exchanges or initiate refunds at this point in time to ensure the safety and hygiene of all our customers. For any queries feel free to reach out to our customer care team at orrishera@gmail.com or our in-store representatives who will be happy to clarify your concerns.
Exceptions will be made ONLY in the case that there is a quality concern wherein our teams will examine the products returned to verify if the product is in a condition to be exchanged. We will then issue a product exchange with an authorization number for any product that is returned in a saleable and undamaged condition, in its original packaging, within 7 calendar days of the delivery date. Please note orders for Gift boxes are not applicable for exchange or refund here.
Orrish Era Online is not responsible for damage after delivery.
Please allow one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete.
Return/exchange requests that qualify as per the exceptions mentioned above are subject to an inspection and checking by the Orrish Era Team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the product and inner and outer packaging and the batch number, within 48 hours of the delivery. We shall take 48-72 hours to review the images and revert back.
Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable.
No cash refunds are permitted.
An item is eligible for exchange or refund only if it fulfills the exception mentioned above and the following condition:
• Product packaging not opened, product not used.